Frequently Asked Questions

Q: Who is NZtix?
A: NZtix is an independent online ticketing agency that sells tickets for bands, promoters, venues and festivals you all know and love. We sell tickets for events via the individual band, promoter, venue or festivals website and our friendly phone service.

Q: What is an NZtix account?
A: An NZtix account will make it quicker for you to purchase tickets. When you purchase tickets from NZtix online or phone sales, your account is automatically created from the detail you supply.  NZtix will store your delivery details. All you need to do is enter your email address and a pin / password (provided by you) and your details will automatically be supplied. An NZtix account also enables you to receive the NZtix newsletter. (see:  “How Do I unsubscribe from your newsletter”  below for opting out process)
*Note: NZtix does not store your credit card details.

Q: How do I create an NZtix account?
A: Simply click here and you can create an account now. Alternatively you create an NZtix account when you make a purchase. Just fill out your details when purchasing a ticket for the first time and an account is automatically created for you. For future purchases all you would need to do is type your email address and then press login.

Q: Do I have an NZtix account already?
A: If you have purchased tickets through an NZtix online outlet before, we will have your details already and you can log in using your email address and password you created.

Q: How can I change my NZtix account details?
A: There is a My Account link on all of the NZtix shops. Simply click on the link, log in and you can change or edit your details at any time. You can use the contact us section of this outlet and we will change the details for you.

Q: Why can't I get into my account?
A: You may have entered your details incorrectly. You can contact us via the contact us section of this outlet or phone 09 887 1004 and we will look into it for you.

Q: My email containing my password has not arrived in my inbox. Why is this?
A: The first thing to do is check your junk mail. If you do not have NZtix as a member of your address book the email may end up in your junk inbox. If this fails to bring a result use the contact us section of this outlet or phone on 09 887 1004 and our friendly staff will help you retrieve your password.

Q: How do I subscribe to your fully wicked newsletter?
A: During the purchase process when you create your account you automatically subscribe to the newsletter and will receive the latest updates and music news instantly.

Q: How do I unsubscribe from your newsletter?
A: There is a My Account link on all of the NZtix shops. Simply click on the link and log Once logged in click on the My Account tab , click on the Newsletters box then remove any of the Newletter subscriptions you do not wish to receive.

 

Ticketing FAQ's
Q: How do I make a ticketing inquiry?
A: For inquiries, please use the contact us section of this outlet or by phone on 09 887 1004
(Call centre hours Mon-Fri: 11am to 8pm ; Sat 1pm to 8pm)

Q: Where can I purchase ticket/s?
A: The best way to purchase a ticket is to visit the bands / venues website and follow the prompts. You can also purchase upcoming shows for all the NZtix ticketed by calling 09 887 1004  (call centre hours Mon-Fri: 11am to 8pm ; Sat 1pm to 8pm)

Q: What do I need to purchase a ticket/s?
A: You will need your name, address, phone number and email. Please be sure to provide you full address including street number. You will also need either a VISA® or MasterCard®. At this point in time NZtix is not set up for AMEX® or Diners Club® cards.

Q: I don't have a credit card, how can I buy a ticket online?
A: Credit card is the only method you can use online so you'll need to find a family member or friend who will purchase for you and then you'll have to reimburse them.

Q: Does NZtix have retail outlets where I can pay in cash?
A: Unfortunately NZtix is only available online or over the phone at present. NZtix believes in supporting your local independent music store and look forward to expanding our ticketing options to include retail outlets in the near future.

Q: How will I receive my ticket/s?
A: NZtix will electronically deliver your ticket via two methods:

eTicket:
This is where NZtix automatically adds your name to a door list which we send to the venue. On the night of the show, the name provided during purchase needs to show photo ID at the venue box office. The name will then be marked off the list and all ticket holders from that order will be admitted. **Please make sure that all people arrive with the ticket holder**

Courier:
Courier Post Delivery - Your tickets will be couriered to the address you have specified in your billing details within 7 working days from placing your order. You MUST SUPPLY A RESIDENTIAL or BUSINESS ADDRESS or PO Box in full. Ensure someone will be at the address supplied as a signature will be required on delivery.  You will be left notification details on how to pick up your envelope if a signature cannot be obtained at the address at the time of delivery.
(An additional charge will apply for any resending of tickets that are returned because of no one being able to sign or failing to collect them from the depot.)

Q: Can I change the name on the door list?
A: If you are unable to attend an event NZtix is capable of changing a name on the door list 24hrs prior to an event. The only person capable of changing the name on a door list is the name in which the purchase was made.

Q: How do I get a refund?
A: All tickets purchased are non-refundable or non-transferable. This means we are unable to process refunds on tickets. Tickets must be treated like cash, if they are lost or stolen there is no recourse for a refund. If a show has been cancelled by the promoters NZtix will send you an email explaining this and the purchase price will automatically refunded to the credit card on which the tickets were purchased.

Q: Why isn't my order being processed?
A: This can be because of a number of reasons. When you have a problem in the purchase process NZtix informs you of the problem by a notice which appears in a red box at the top of the screen. The reasons for troubles are as follows:

"Processing Error"
This may be due to a number of reasons such as a busy payment gateway or bank. It may also be because you accidentally entered wrong credit card details or you are attempting to use a credit card that we do not accept. Please double check that your credit card is a Visa® or MasterCard® and that you have entered the correct number and expiry date - then wait a moment and try again.

"Invalid account number"
Please double check that your credit card is a Visa® or MasterCard® and that you have entered the correct number and expiry date - then wait a moment and try again.
Please note: at this stage we do not accept Bankcard® , Amex® or Diners Club® cards.

"Timeout waiting for Processor response - Bank timed out"
The error is because our bank has indicated that it is currently 'busy'. This can be due to a large number of reasons one of which being the bank experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order. If you continue to have problems please contact us and we will do our best to resolve the situation and help you process your order.

"Declined" and "Insufficient funds available"
Unfortunately, the bank has indicated that your credit card has been declined. This could be due to a number of reasons - possibly that you have insufficient funds. If you continue to have a problem and you are sure you have sufficient funds you can try contacting your bank, or try using another credit card. You can also contact us and we will do our best to help you out.

"Referral"
This means that your bank will not automatically process the funds through our system and has most likely put the funds for this transaction on hold. It may seem that the funds have left your account, however in most cases we have not received the money and it is being held by your bank awaiting additional authorization. You can contact your bank for more information. We have no control over your banks decision to do this but we will do everything within out power to make sure you receive the tickets you have tried to order.

"No response from Payment Gateway"
The error is because the payment gateway has indicated that it is currently 'busy'. This can be due to a large number of reasons one of which being the payment gateway is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order.

If you continue to have problems please contact us and we will do our best to help you out.

Q: Why can't I purchase more than 8 tickets?
A: As a conscientious ticketing agent we are trying to stop scalping any way we can. This limits the amount of tickets any one person can buy and will hopefully stop the scalpers from purchasing all the tickets.

 

Event FAQ's
Q: What are the age restrictions for an event?
A: Age restrictions for an event are determined by the promoter / band / venue.

They are as follows:
18+: Sorry juniors this show is for people who are over 18 only. No ID, No Entry.
All Ages: All Ages can attend.
All Ages Licensed: This means that the doors are open for all. However there will be licensed drinking areas where there is consumption of alcoholic beverages. You will need to show photo ID in order to gain access to these areas. No ID, No Entry to the licensed area.
Under 18: This is one for the younger generation. Anyone who is 18 or older than 18, will not be admitted. The rules for under 18 shows do vary per venue and for some shows guardians are allowed with kids under 18. Please check with the venue for clarification.

Q: How can I get in touch with a Promoter / Venue / Band?
A: Each band / promoter / venue will have their own website with a contact us section. This is the best way to get in touch with who ever you are chasing. NZtix is unable to hand out contact details for promoters or bands.

Q: What time does a performer come on?
A: This is a question we cannot answer. The only information we are given in regards to times is the Doors Open time. This is provided online and is visible next to the venue name during the purchase process.

Q: Can I wear shorts / jandals or a singlet to this gig?
A: Each venue or event will have different rules in regards to what you may or may not be able to wear. Each event NZtix sells tickets for has a disclaimer about the event on the first page of the purchase process. This will give you generic details of venue restrictions. Best bet is to visit that particular event / venues website and details of their rules and regulations will be available there.

Q: Can I take a chair / food / drinks or an umbrella to an event?
A: Once again this will vary between events. As a standard rule anything that may cause harm to another person will not be admitted into a venue / festival. Some events will allow food and drink to be brought in, however glass as a standard will not be admitted. You should check on the events / venues website for exact restrictions and regulations.